At Safetik, we strive to provide our customers with high-quality safety and security solutions. However, if you are not satisfied with your purchase, we have established the following Refund and Returns Policy to ensure a fair and transparent process.
1. Eligibility for Returns and Refunds
- Products: To be eligible for a return and refund, the product must be unused, in its original condition, and returned within 30 days of the purchase date. The product must also be in its original packaging, with all accessories, manuals, and documentation included.
- Services: Refunds for services, including installation, maintenance, or managed services, will be considered on a case-by-case basis. Requests must be made within 15 days of service completion.
2. Non-Returnable Items The following items are not eligible for return or refund:
- Customized or special-order products tailored specifically for your needs.
- Products that have been used, installed, or altered in any way.
- Products purchased on clearance or as part of a promotional sale marked as “final sale.”
- Services that have already been rendered or partially completed.
3. Return Process To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Email Address] or [Phone Number] to request a Return Merchandise Authorization (RMA) number. Provide your order number, product details, and reason for the return.
- Package the Product: Safely pack the product in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package.
- Shipping: Send the product to the address provided by our customer service team. The customer is responsible for the shipping costs associated with returning the product unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
4. Inspection and Approval Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. We will notify you of the approval or rejection of your refund within 7 business days of receiving the returned product.
5. Refund Process
- Approved Returns: If your return is approved, we will process your refund to the original payment method within 10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
- Partial Refunds: In some cases, only a partial refund may be granted (e.g., if the product shows signs of use or missing accessories). We will communicate any deductions before processing the refund.
- Rejected Returns: If your return does not meet the eligibility criteria, we will notify you, and you can choose to have the product returned to you at your expense.
6. Exchanges If you need to exchange a product for a different model or item, please follow the return process outlined above and place a new order for the desired product.
7. Warranty Claims For products covered under a manufacturer’s warranty, please refer to the warranty documentation provided with your product. Warranty claims are handled directly by the manufacturer, and Safetik will assist you in facilitating the process.
8. Cancellations
- Product Orders: Orders for products can be canceled before they are shipped. Please contact us immediately if you need to cancel your order.
- Service Orders: Service orders can be canceled up to 24 hours before the scheduled service. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
9. Contact Information If you have any questions or need assistance with a return or refund, please contact us